We offer free USPS Priority Mail shipping to domestic customers on orders totaling over $150. Orders sent by Priority Mail shipping usually arrive within 5-7 days.
Shipping Rates & Delivery
Standard USPS Priority Mail
UPS Rush (no Saturday delivery)
Following credit authorization and verification, you will receive your order within 5-7 business days. This is an estimate. This does not include weekends or holidays. Since our warehouse is located in Philadelphia, if your shipping address is in PA or NYC address you can expect your package a bit earlier — usually within 2-3 days.
PO Boxes & APO/FPO Or U.S Territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.
Delivery Rates & Services
The following are the delivery methods available with estimated arrival time:
USPS Priority Airmail
USPS Express Mail
Note, First Class Airmail does not provide tracking information. If you would like to be able to track the progress of your delivery, please select either Priority Airmail or Express Mail services. Furthermore, Express Mail requires a customer signature at delivery.
When Will My Order Ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
Please follow the instructions on the return form included in your package and return your items within 30 days of receipt to the address below. Include your order # on the outside of the package. Carmelita Returns
Order # _________
456 Wyngate Rd Wynnewood, PA 19096
All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable, will be denied.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
The following items are non-returnable. Credit will not be issued for the following:
All items purchased on sale.
Intimates, bodysuits or swimwear.
FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we’ll waive the shipping fee.EXCHANGE VIA PHONE
Contact Customer Care
Please reference your order number and item that you will be returning
We will place a new order with free shipping for the item you need exchanged
EXCHANGE VIA WEBSITE
Place a new order online
Contact Customer Care
Please reference your old and new order number
Customer Care will waive the shipping fee on your new order
All materials provided on the Website, including but not limited to information, documents, products, logos, graphics, sounds, images, compilations, content and services (“Content”), are provided either by Carmelita or by respective third party authors, developers or vendors (“Third Party Providers”) and are the copyrighted works of Carmelita and/or its Third Party Providers (or is permitted/licensed to be used by Third Party Providers), unless specifically provided otherwise. Except as stated herein, none of the Content may be modified, copied, printed, reproduced, distributed, republished, performed, downloaded, displayed, posted, transmitted and/or otherwise used in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Carmelita and/or the Third Party Provider. Also, you may not “mirror” or “archive” any Content contained on the Website on any other server without Carmelita’s prior express written permission.
Materials on this Website have been prepared by us for general informational purposes only. This site is controlled and operated by Carmelita from its offices within the United States. Carmelita makes no representation that any of the Content on this Website is appropriate or available for use in other locations, and access to them from territories where the Content is illegal is prohibited. Those who choose to access the Website from other locations do so upon their own initiative and are responsible for compliance with applicable local laws. Further, you specifically agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
Except where expressly provided otherwise by Carmelita, nothing on the Website shall be construed to confer any license or ownership right in or to the Content, under any of Carmelita’s intellectual property rights, implication, or otherwise. You acknowledge sole responsibility for obtaining any such licenses. See the LEGAL CONTACT INFORMATION section below if you have any questions about obtaining such licenses. Content provided by Third Party Providers has not been independently reviewed, tested, certified, or authenticated in whole or in part by Carmelita. Carmelita does not provide, sell, license, or lease any of the Content other than those specifically identified as being provided by Carmelita.
Any unauthorized use of any content contained on the Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and/or communications regulations and statutes. It is your obligation to comply with all applicable local, state, federal and international laws, treaties, regulations and conventions in connection with your use of the Website, including without limitation those related to data privacy, international communications, and the exportation of technical or personal data from locations other than the location from which Carmelita controls and operates the Website and the services associated therewith. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. Furthermore, you expressly agree not to violate any rights of publicity or privacy of any person, nor defame any person or entity. You agree to accept responsibility for all activities that occur under your account or password.
ACCEPTANCE OF TERMS
GENERAL PROVISIONS: WEBSITE CONTENT LIMITATIONS
Products, Content and Specifications All features, Content, specifications, products, services, and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain measurements and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. The actual color you see, however, will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Website at a particular time does not imply or warrant that those products or services will be available at any time.
When an order is placed by you, the order will be shipped to the address that you designate, as long as that shipping address is compliant with the shipping restrictions contained on this Website. All purchases from this Website are made pursuant to the Shipping Terms, and you should review those Shipping Terms before completing any transactions with us.
Accuracy of Information
We attempt to ensure that information on this Website is complete, accurate and current. Despite our efforts, the information on this Website may be inaccurate, incomplete or out-of-date. We therefore make no representation or warranty as to any information on this Website being complete, accurate or current. For example, products included on the Website may be unavailable, and/or may have attributes different than those listed on the Website. In addition, we may make changes to information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and in our sole and absolute discretion, to limit the order quantity on any product or service, to refuse service to any customer and/or to refuse access to the Website by any visitor or customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
You agree that you will not use the Website for any unlawful purpose. Your failure to comply with this rule may result in the immediate termination of your right to access or use the Website, without prior notice to you. Further, you will not use the Website to engage in any activity that is harmful, threatening, abusive, harassing, tortious, invasive of another’s privacy or otherwise objectionable to any third party. You agree you will not impersonate any person or entity, including, but not limited to, an employee or officer of Carmelita, or falsely state or otherwise misrepresent your affiliation with any person or entity. You agree not to upload, email, transmit or otherwise input any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Further, you will not use the Website to collect or store personally data about other users.
We may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.
Carmelita does not accept Submissions from persons under the age of 13 (“Child” or “Children”). Furthermore, Carmelita does not accept any user who is a Child. You are ineligible to use this Website if you are under the age of 13. If you are under the age of 18, you must have your parent or legal guardian set up your account and must have them agree to these Terms. If you are under the age of 18, your parent or legal guardian’s consent to these Terms is ongoing and they hereby warrant that they will review these Terms for changes, and if any occur, that they will be amenable thereto until you reach age 18, at which point you hereby give your consent to these Terms. Furthermore, to the extent any user under the age of 18 makes a Submission of copyrighted materials heretofore, their parent or legal guardian hereby grants Carmelita all rights to utilize the copyright and image/likeness embodied therein as further enumerated in this Agreement, as though the parent or guardian made the submission themselves.
LINKS TO OTHER WEBSITES
The Website may contain links or have references to websites controlled by parties other than Carmelita. We may provide such links in our sole discretion solely as a convenience, and the inclusion of any link does not imply endorsement by us of the linked website and/or the content and materials found at the linked website, except as specifically stated otherwise by us. If you use these links, you will leave the Website. These sites have not necessarily been reviewed by us and are maintained by third parties over which we exercise no control. You acknowledge and agree that Carmelita is not responsible for the availability of these outside resources, has not reviewed all of these third party sites, does not control or endorse such sites, does not take any responsibility for the use of these third party websites, and is not responsible for any content, advertising, services, products or other material on or available from such sites or resources, or their policies, including privacy policies or lack thereof. It is your responsibility to take precautions to ensure that whatever you select for your use is free of viruses or other items of an intrusive nature.
You acknowledge that Carmelita shall not be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused by use of or reliance on any such content, goods or services available on or through any such sites or resources. You further acknowledge and agree that Carmelita does not endorse or make any representations about third party sites or any information, software or other products or materials found there, or any results that may be obtained from using them. Accordingly, Carmelita expressly disclaims any responsibility for the privacy policies, information collection practices, the content, the accuracy of the information, and/or quality of products or services provided by or advertised on these third-party websites. If you decide to access any of the third party sites linked to this site, you do so entirely at your own risk. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party.
THIRD PARTY TRANSACTIONS
Your correspondence or business dealings with, or participation in promotions of, advertisers or other third parties found on or through the Website, including payment and delivery of goods or services, and other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
WHILE Carmelita ENDEAVORS TO PROVIDE THE MOST ACCURATE, UP-TO-DATE INFORMATION AND MATERIALS AVAILABLE, THE INFORMATION AND MATERIALS AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. MOREOVER, WE MAY MAKE MODIFICATIONS AND/OR CHANGES IN THIS SITE OR IN THE INFORMATION AND MATERIALS AVAILABLE ON THIS SITE AT ANY TIME, FOR ANY REASON. YOU, THE USER, EXPRESSLY CHOOSE TO ASSUME ALL RISKS ASSOCIATED WITH MAKING USE OF, AND/OR RELYING ON, THE INFORMATION AND CONTENT AVAILABLE ON THIS SITE. Carmelita MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION, OR ACCURACY OF THE INFORMATION AND MATERIALS AVAILABLE ON THIS SITE FOR ANY PURPOSE. EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE BY Carmelita, THE WEBSITE, INCLUDING ALL SUCH INFORMATION AND CONTENT, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, AND ARE FOR USE AS CONTRACTED HEREIN. Carmelita EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, GUARANTIES, CONDITIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUALITY OF GOODS AND SERVICES, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
Carmelita AND ITS THIRD PARTY PROVIDERS MAKE NO REPRESENTATIONS, WARRANTIES, GUARANTIES, OR CONDITIONS REGARDING THE RELIABILITY, AVAILABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF THE WEBSITE, THE CONTENT, THE GOODS, SERVICES, IMAGES OR DATA CONTAINED ON AND/OR MATERIALS ASSOCIATED WITH THE WEBSITE, OR THE RESULTS YOU MAY OBTAIN BY ACCESSING OR USING THE WEBSITE AND/OR THE CONTENT, GOODS, SERVICES AND/OR MATERIALS ASSOCIATED THEREWITH, NOR THE SERVICES OF ANY THIRD PARTY PROVIDERS. Carmelita DOES NOT CHECK THE ACCURACY, RELIABILITY OR SAFETY RELATED TO THE CONTENT IT DISPLAYS. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS RECEIVED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Carmelita AND ITS THIRD PARTY PROVIDERS DO NOT REPRESENT OR WARRANT THAT (A) THE OPERATION OR USE OF THE WEBSITE OR CONTENT WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL YOU PURCHASE OR OBTAIN THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS; OR (C) THE GOODS, SERVICES, MATERIALS, OR THE SYSTEMS THAT MAKE THE SERVICES AND WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT NEITHER Carmelita NOR ITS THIRD PARTY PROVIDERS CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE WEBSITE AND SERVICES AND/OR CONTENTS ASSOCIATED THEREWITH MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. Carmelita IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. YOU USE THIRD PARTY PROVIDERS AND AFFILIATED SERVICES AT YOUR PERIL AND ASSUME ALL RISKS RELATED TO USE OF SAID THIRD PARTY PROVIDERS AND SERVICES.
LIMITATION OF LIABILITY
TO THE EXTENT ALLOWED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF Carmelita EXCEED $200.00. IN NO EVENT SHALL Carmelita OR ITS THIRD PARTY PROVIDERS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR ANY DAMAGES TO YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY AND/OR FOR LOSS OF DATA, CONTENT, IMAGES, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THIS AGREEMENT OR FOR ANY INFORMATION, CONTENT OR SERVICES AVAILABLE ON OR THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE ACCESSING OR USE OF THIS WEBSITE OR THE DELAY OR INABILITY TO USE THIS WEBSITE AND/OR THE SERVICES ASSOCIATED THEREWITH, INCLUDING BUT NOT LIMITED TO THE DOWNLOADING OF ANY MATERIALS, OR OTHERWISE ARISING OUT OF THE UTILIZATION OF THIS SITE, REGARDLESS OF CAUSE, WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR THE THIRD PARTY PROVIDER HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY TO CUSTOMER IN THE EVENT OF CUSTOMER’S BREACH, OR RELATED TO CUSTOMER’S INDEMNITY OBLIGATIONS. THIS PARAGRAPH SHALL NOT AFFECT THE RIGHTS LISTED BELOW IN THE SECTION TITLED “INDEMNITIES”. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
This statement summarizes Carmelita’s policies regarding personal information that may be collected or submitted to us through the Carmelita website www.carmelitacouture.com (“Website”) or via any other means of collection.
Carmelita uses the latest version of SSL to keep our customers information safe. SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. Should you forget your password, we will email you a new temporary password. This is the best way to protect your information, as sending your existing password via email is not safe.
Information We Collect : We may require Customers who visit our Website and purchase products on our Website (collectively the “Service”) to give us contact information, which may include but is not limited to the Customer’s name, company name, address, phone number, email address, cookies, IP logs, billing information, billing name and address, credit card number, and other information as detailed below under “Personal Information” (collectively “Personal Information”). Besides the Personal Information, we may also collect other information regarding your use of the Website. From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. You can opt out of providing this additional information by not entering it when asked or not using the Website, although not providing it may hinder your ability to use the Website.
You may also have the ability to update or remove your Personal Information by logging into the Website and editing your Personal Information within your profile (to the extent one exists). However, archival or backup copies of said information will not cease to exist and Carmelita shall not be liable for any problems in this editing process.
Information collected is used to provide and maintain the Website and is used at Carmelita’s discretion. This Information can also be used to contact you to further discuss interest in our company, the services we provide, and to send information regarding Carmelita, its partners, its products and other activities such as promotions and events. You may be invited to receive email correspondence by providing an email address. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as Carmelita, in its sole discretion, deems reasonable.
Carmelita may also email (or send via other methods) information regarding updates to the Website, newsletters, advertisements, or other correspondence. You will have an opportunity to unsubscribe to any emails or mailings by clicking on an “unsubscribe” hyperlink contained in such promotional emails or by emailing us at www.carmelitacouture.com. Despite unsubscribing from such list, Carmelita may send confirmation emails if you order online and may need to contact you by phone, email or regular mail with questions or issues concerning your order. Any opt-out by you is not deemed valid until processed by Carmelita. Carmelita shall not be liable for problems arising from the opt-out procedure.
We acknowledge that you have the right to control how your Personal Information is collected and used.
Personal Information : The type of Personal Information that may be collected or submitted to Carmelita includes, but is not limited to the following:
• Your name, current address, age group, email address, telephone/cell phone number and fax number;
• Information about your visit to the Website, which includes the date and time of your visit, the pages accessed and the documents retrieved;
• The type of browser used when you visit our Website, and
• Any personal correspondence, which includes emails
Other information you provide is not required by us but may assist with responding to your request more effectively.
Why Do We Collect Personal Information? Carmelita offers various products and services to our Customers and also strives to meet the needs of our Customers. We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics.
To do this effectively, we need to collect certain Personal Information.
The Personal Information We Collect From You : All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with Carmelita, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.
You have the right to anonymity and do not have to supply us with information. However, if you choose not to provide the information and we need to fulfill your request for a specific product, we may be unable to provide you with that requested product.
Keeping a Record of Personal Information: Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns.
We may hold Personal Information for the following purposes:
• Internal accounting and administration;
• To supply you with information about your account including regular statements;
• To respond to inquiries;
• Enhancing customer service, product options and to improve product performance;
• Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details;
• To administer sales records;
• To provide information about us, our products, services and special offers; and
• To analyze our website usage.
Occasionally we require organizations outside Carmelita to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.
Our Disclosure of Your Information/Security: Although Carmelita uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.
How We Manage Your Personal Information : You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you.
As far as permissible under law, Carmelita accepts no responsibility for the unauthorized access of Personal Information held by Carmelita.
Children’s privacy: The Children’s Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. Carmelita is not directed at children under 13, and does not knowingly collect any personal information from children under 13.
Changes to Our Privacy Statement: From time to time, it may be necessary for us to review and revise our privacy statement. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the Carmelita website www.carmelitacouture.com
How To Contact Us If You Have A Problem Or Complain : If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information Carmelita holds, for what purposes, and how we collect, hold, use and disclose that information, please contact Carmelita at 305 310-0446.